Calor Gas Cylinders FAQs

Can I store Calor Cylinder Gas inside my home?

Yes and No. Yes for BUTANE cylinders – Yellow & Blue. No for PROPANE Cylinders – Red, Silver & Green

When I buy Calor cylinder gas, does that include the metal cylinder?

No. You have purchased the gas stored in the Calor Cylinder. All Calor branded cylinders are not for sale and are at all times the property of Calor and are only to be filled by Calor Gas.

What happens when I buy a Calor cylinder gas and do not have an empty cylinder to return?

You will be subject to a Cylinder Service Charge. This is a hire charge for the use of the Cylinder. Calor request that you register this charge with Calor. You need to complete the Cylinder Service charge registration form with the receipt from the retailer and return them to Calor.

Are Calor cylinder service charges interchangeable?

Yes. All small cylinders up to 13.15 Kg can be exchanged 1 for 1 without incurring a further Calor cylinder service charge. Large cylinders (19 – 47 Kg) can be similarly exchanged. If you wish to exchange a small cylinder for a large one there is an additional cylinder service charge.

Can I reclaim a cylinder service charge?

Yes. Provided that you can comply with the following:

1. Register the Cylinder Service Charge with Calor;

2. Return the cylinder to your local Calor retailer;

3. Complete and return the Cylinder Service Return Form to Calor.

I have unwanted empty Calor gas cylinders, how do I return them to Calor?

We recommend that you return Calor Cylinders to your local Calor Retailer. A comprehensive list can be found in the CYLINDER Section, click on find your local retailer and enter your location in the box provided. Note: for LARGE cylinders (19 Kg size and above) please contact the Retailer in advance.

I want to go travelling into the Republic of Ireland, will I be able to buy a replacement cylinder fill of gas?

In the Republic of Ireland the types of Gas remain the same. All Calor cylinders contain either Propane (Red/ Green / Silver) or Butane (yellow or Blue) LPG. In some cases the valves at the top of the cylinders are different, if you contact our Cylinder Customer support team and provide details of the Cylinder valve required they will be able to advise where replacement cylinders can be sourced. Alternatively, a comprehensive list of Retailers and the stock type available can be found in the CYLINDER Section, click on find your local retailer and enter your location in the box provided.

I have unwanted empty Calor cylinders and I would like to know how to dispose of them safely?

You can bring your empty cylinders to your local Calor retailer and they will take them from you.

What if I already have oil central heating but want to use gas appliances for cooking or a gas fire?

Yes you can. You will need to purchase an LPG appliance – this appliance will need to be installed by an RGII / Gas Safe installer.

For Republic of Ireland go to the Registered Gas Installers of Ireland website. For Northern Ireland go to Gas Safe Register website. 

Are the Calor cylinders valves and fittings the same?

No, they are not. You will need to check the valve type on the cylinder and type of gas in the cylinder. This information will determine the regulator you need. Please check with your local Calor retailer for advice.

What if I am buying a cylinder of LPG gas and I don't have a cylinder to return?

Calor owns the cylinder, you are buying a fill of gas. You will need to pay a cylinder service hire charge for the use of the Calor cylinder which covers the cost and maintenance of the Calor cylinder.